Return & Refund Policy

1 Digital SaaS Service Overview

Thank you for choosing SWSWA Multi device version. As a provider of cloud-hosted software and API gateway services (Software-as-a-Service), our products are delivered digitally immediately upon successful payment verification via Razorpay.

Because digital access (API keys, device instances, and message dispatch quotas) is provisioned instantly, we maintain a clear, transparent policy governing returns and refunds to protect both consumers and service continuity.

2 7-Day Refund Guarantee & Eligibility

We want you to be confident in your subscription. We offer a 7-Day Money-Back Guarantee on initial subscription purchases under the following conditions:

3 Non-Refundable Circumstances

Refunds will strictly not be granted in the following scenarios:

• WhatsApp Account Bans or Restrictions: Your connected WhatsApp phone number is blocked or flagged by WhatsApp / Meta due to spamming, cold-outreach, scraping, or violating WhatsApp's Business/Commerce policies.
• Substantial Usage: Accounts that have actively utilized more than 15% of their message quotas or connected maximum devices during the period.
• Change of Mind: Requests submitted after 7 days of subscription activation without technical cause.
• Failure to Configure: Inability to scan QR codes or configure webhooks due to unsupported hardware, local firewall restrictions, or lack of developer expertise.
• Violations of Terms: Accounts suspended for fraud, defamatory content, or unsolicited commercial broadcasts.

4 How to Request a Refund

To initiate a refund request, please follow these simple steps:

1. Send an email to support@swswa.com with the subject line: [Refund Request] - Your Account Username / Order ID.
2. Include your Razorpay Payment ID (e.g. pay_XXXXXXXXXX) and the registered account email address.
3. Provide a brief explanation of the technical issue or reason for the refund request.

Our billing review desk evaluates all requests within 24 to 48 business hours.

5 Razorpay Processing & Payout Timelines

Once a refund is approved by our billing team, it is submitted directly to Razorpay for reverse processing:

• UPI Payments: Typically credited back to the customer's linked VPA / bank account within 2 to 4 business days.
• Debit / Credit Cards: Reflected on your bank statement within 5 to 7 business days, depending on your card issuer.
• Net Banking & Wallets: Processed within 3 to 5 business days.

6 Subscription Cancellation & Upgrades

You can cancel recurring plan renewals at any point from your user dashboard. Upon cancellation, your service remains fully functional until the end of your current paid billing period, and no further charges will be levied on your account.

When upgrading between plans (e.g. Starter to Pro or Enterprise), the new plan benefits and quotas become active immediately upon payment confirmation.

7 Chargebacks & Payment Disputes

We strongly encourage users to contact our support team prior to filing a bank chargeback. Initiating an unauthorized chargeback without prior communication may result in immediate suspension of all associated WhatsApp device sessions, API tokens, and potential blacklisting across payment gateways.